Privacy Policy

This privacy policy explains how MelBet Cameroon (“we”) collects, uses, and protects the personal information you provide to manage your relationship with us. By submitting information through the MelBet website (“the Website”) or by any other means, you agree to the use of your personal information in line with this privacy policy. If you do not accept the terms of this policy, please do not use the website or share your personal information with us.

We handle all personal information provided to us through the website or any other channel according to the procedures set out in this privacy policy. We use your information to manage your relationship with MelBet Cameroon, including but not limited to giving you access to our services, improving what we offer, and keeping you informed about new products and services that may interest you.

Table of Content

Collection and Use of Information

We collect and process various data about you to manage your relationship with MelBet Cameroon. The information we may collect includes:

  • Data you provide when filling out forms on the Website, as well as any other information sent to us via the Website or email.
  • Records of correspondence, whether through the website, email, phone, or other communication channels.
  • Details of transactions you carry out with us, whether through the Website, by phone, or other means.
  • Details of your visits to the Website, including traffic, location, your username, and other communication data.

This information helps us provide you with quality service and support, improve the Website’s functionality, and tailor our services to suit your needs.

Use of Personal Data for Service Improvement

Additionally, we use your personal information and other collected data for the following purposes:

  • Processing your bets and payments via MTN Mobile Money, Orange Money, card, or online transfers.
  • Creating and managing your account.
  • Meeting our legal and regulatory obligations.
  • Conducting customer data analysis.
  • Providing information on promotions and our products and services, subject to your consent.
  • Monitoring transactions to prevent fraud, irregular betting, and money laundering.

You can always unsubscribe from newsletters that do not interest you. You can do this in your account settings on the Website or by contacting our support team, giving you extra control over your personal information.

Disclosure of Information

We may share information collected about you, including personal data and betting history, with sports organizations and other agencies, including the police, to investigate fraud and money laundering. This includes cooperation with law enforcement and regulatory authorities in Cameroon to uphold the law and protect public interest.

Security Measures

We take all necessary steps required by law to ensure that personal information collected is recorded accurately and stored securely. All personal information is destroyed when it is no longer needed or when required by law. MelBet uses advanced 128-bit SSL (Secure Socket Layer) encryption technology and firewall protection to ensure secure transmission of sensitive data over the Internet to our secure servers. We cannot guarantee the security of information transmitted to us via the Internet. Any information you transmit is at your own risk. However, once we receive information from you, we take all reasonable steps to protect your personal information from misuse, loss, or unauthorized access.

Updates to Our Privacy Policy

Any future changes to our privacy policy will be published on this page. Changes will take effect immediately after the updated privacy policy is published. We encourage users to check this page regularly to stay informed of any changes that may affect how we use your personal information and how you can protect your privacy.